Terms of Service

Last updated: August 18, 2026

Overview

Welcome to ArcticFlow. These Terms of Service (“Terms”) govern your access to and use of the ArcticFlow website, online store, products, and related services (collectively, the “Services”).

Throughout these Terms, “ArcticFlow,” “we,” “us,” and “our” refer to ArcticFlow.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and Services to you.

By accessing our website, using our Services, or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Services.

1. Eligibility and Account Information

By using our Services, you confirm that you are at least the age of majority in your province, state, or jurisdiction of residence, or that you have permission from a parent or legal guardian where required.

When making a purchase or creating an account, you agree to provide accurate, current, and complete information.

You are responsible for maintaining the confidentiality of your account information and for activity occurring through your account.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, pricing, and other information displayed on our website are accurate.

However, product colours and appearance may vary slightly depending on your screen, device settings, lighting, manufacturing variations, or product updates.

We may update product descriptions, specifications, availability, or discontinue products at any time.

We reserve the right to limit quantities available for purchase where reasonably necessary.

3. Orders

Submitting an order is an offer to purchase products from ArcticFlow.

An order is considered accepted once we confirm and process the order. We reserve the right to decline or cancel an order where reasonably necessary, including in cases involving:

• suspected fraud or unauthorized transactions;

• incorrect pricing or product information;

• product unavailability;

• payment problems;

• shipping restrictions; or

• orders that appear to violate these Terms.

If we cancel an order after payment has been collected, we will issue any applicable refund to the original payment method.

Please review your order carefully before submitting it. Once an order has entered processing or fulfillment, we might not be able to change or cancel it.

4. Pricing and Payment

Prices displayed on our website are shown in the currency indicated on the store.

Prices, promotions, discounts, and product availability may change without prior notice.

The price charged will generally be the price displayed at checkout when your order is placed.

Applicable taxes, shipping charges, duties, customs charges, or other fees may be shown separately where applicable.

You agree to provide valid and authorized payment information when placing an order.

We reserve the right to correct genuine pricing or listing errors. If an error materially affects an order you have already placed, we will contact you when reasonably possible and may cancel and refund the affected order.

5. Shipping and Delivery

Orders are subject to the processing and estimated delivery times described in our Shipping Policy.

Delivery dates and transit times are estimates rather than guarantees.

Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, transportation disruptions, incorrect delivery information, or other unexpected events.

Customers are responsible for providing a complete and accurate shipping address.

Please review our Shipping Policy for current processing times, estimated delivery times, shipping destinations, and other shipping information.

6. Returns, Refunds, and Cancellations

Returns, refunds, replacements, and cancellations are handled according to our Refund Policy.

Eligibility can depend on factors including the condition of the product, when the request is submitted, and the reason for the request.

Please review our Refund Policy before purchasing.

Nothing in these Terms is intended to limit any mandatory consumer rights that cannot legally be excluded or restricted.

7. Intellectual Property

The ArcticFlow website and its original branding, logos, graphics, written content, website design, and other materials are owned by or licensed to ArcticFlow unless otherwise indicated.

Third-party trademarks, product names, photographs, descriptions, and other materials remain the property of their respective owners where applicable.

You may use our website for personal and lawful purposes.

Unless permitted by law or authorized by the applicable rights holder, you may not reproduce, distribute, modify, sell, republish, or commercially exploit protected content from our Services.

8. Third-Party Services and Links

Our Services may use or link to services provided by third parties, including payment processors, shipping providers, applications, social platforms, and other technology providers.

We are not responsible for the independent websites, policies, security practices, availability, or content of third parties.

When you use a third-party service, that provider's own terms and privacy practices may also apply.

9. Shopify

Our online store is hosted using Shopify.

Purchases made from ArcticFlow are transactions between you and ArcticFlow. Shopify provides technology used to operate the online store but is not the seller of ArcticFlow products.

Shopify may process certain information as necessary to provide its platform and related services. Please review our Privacy Policy for additional information about how personal information may be processed and shared.

10. Privacy

Your privacy is important to us.

Our collection, use, disclosure, and handling of personal information are described in our Privacy Policy.

By using our Services, you acknowledge that your information may be processed by ArcticFlow and by service providers involved in operating our store, processing payments, fulfilling orders, providing customer support, preventing fraud, analytics, advertising, and other legitimate business activities as described in our Privacy Policy.

11. Reviews, Feedback, and User Content

If you voluntarily submit a product review, photograph, comment, suggestion, or other content to ArcticFlow, you confirm that you have the right to submit that content.

You may not submit material that is unlawful, fraudulent, defamatory, abusive, malicious, infringing, or otherwise violates another person's rights.

Where necessary to operate or promote our Services, you grant ArcticFlow a non-exclusive, worldwide, royalty-free licence to display, reproduce, and use content that you voluntarily submit to us, subject to applicable law and our Privacy Policy.

12. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccurate information, or omissions relating to product descriptions, availability, promotions, prices, shipping estimates, or other information.

We reserve the right to correct genuine errors and update information.

If a significant error affects an order you have already placed, we will take reasonable steps to address the issue, which may include contacting you, correcting the order, or issuing a refund.

13. Prohibited Uses

You may not use our website or Services:

• for unlawful or fraudulent activities;

• to violate applicable laws or regulations;

• to infringe intellectual property or privacy rights;

• to distribute malware, viruses, or harmful code;

• to attempt unauthorized access to our systems;

• to interfere with the operation or security of our website;

• to impersonate another person;

• to submit intentionally false or misleading information;

• to harass, threaten, abuse, or harm others; or

• to engage in conduct intended to exploit or disrupt the Services.

We may restrict or terminate access to the Services where we reasonably believe these Terms have been violated.

14. Disclaimer of Warranties

We make reasonable efforts to provide accurate information and reliable Services.

However, except where applicable law requires otherwise, our website and Services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

Any warranties or consumer protections that cannot legally be excluded remain unaffected.

15. Limitation of Liability

To the maximum extent permitted by applicable law, ArcticFlow will not be liable for indirect, incidental, special, or consequential losses arising solely from the use of, or inability to use, our website or Services.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Nothing in these Terms is intended to remove rights or remedies that consumers are entitled to under applicable consumer protection legislation.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold ArcticFlow harmless from third-party claims, losses, or reasonable costs resulting from your unlawful misuse of our Services or your material violation of these Terms.

17. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and other policies displayed on our website, constitute the agreement governing your use of the Services.

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

19. Governing Law

These Terms and your use of the Services are governed by the applicable laws of Alberta and the federal laws of Canada that apply there, without limiting any mandatory consumer protection rights that may apply to you in your place of residence.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, or legal requirements.

The current version will be posted on this page together with its updated date.

Your continued use of the Services after an updated version takes effect constitutes acceptance of the revised Terms to the extent permitted by applicable law.

21. Contact Us

Questions about these Terms or your order can be sent to:

ArcticFlow
Email: support@shoparcticflow.ca
Website: shoparcticflow.ca